Describes the type of non-financial support the organization offers to clients, if applicable.
Organizations should footnote details regarding the types of services offered and their uptake. See usage guidance for further information.
This metric is intended to capture services offered by the organization to support clients other than with financial resources. Examples of services to footnote include support on topics such as education (e.g., in financial literacy, workplace safety, basic health and nutrition, for children and youth), enterprise services (e.g., business development services, enterprise skills development), female empowerment (e.g., women’s leadership training, women’s rights education and gender equality training, counseling and legal services for female victims of violence), health (e.g., basic medical services, special medical services for women and children), and housing (e.g., housing counseling, other housing-related support), among other non-financial services.
June 2022 - IRIS v5.3 Released (current version)
Immaterial change. Minor revisions to metric name and usage guidance for clarity.
January 2020 - IRIS v5.1 Released
No change.
May 2019 - IRIS v5.0 Released
Immaterial change. Usage guidance slightly updated to include reference to housing services.
March 2016 - IRIS v4.0 Released
Material change. Metric definition language and reporting format modified to maintain consistency with changes to IRIS structure.
March 2014 - IRIS v3.0 Released
Material change. Metric definition and response format modified to provide clarity based on best practices and standard guidance.
November 2011 - IRIS v2.2 Released
No change.
February 2011 - IRIS v2.1 Released
Material change. Non-financial Services Offered (PD9681) replaced Non-financial Services Offered-Partnership (PD9681). Metric modified to include non-financial services offered without a partnership.
September 2010 - IRIS v2.0 Released
Material change. Non-financial Services Offered - Partnership (PD9681) and Non-financial Services Offered-Direct (PD2807) replaced Non-financial Services (M5). Metric bifurcated to maintain consistency with the Social Performance Task Force Guidelines (SPTF).
September 2009 - IRIS v1.0 Released
New metric. Non-financial Services (M5) was developed via the Original IRIS Working Group.
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To use IRIS metrics—and the resulting data—to understand impact performance, IRIS metrics should be used and analyzed in generally accepted sets and according to well-defined objectives. IRIS+ gives you access to generally accepted Core Metrics Sets aligned to common Impact Themes and Sustainable Development Goals (SDGs).