Client Individuals: No Direct Payment (PI1807)

This metric is intended to capture the number of clients who received products or services where no out-of-pocket payment was provided and for which the organization expects to be reimbursed by third parties (such as insurance). For example, if a school receives vouchers from its clients (students) for school enrollment and is later reimbursed by the government, these client individuals have made no direct payment.

Organizations should include the number of unique client individuals who received products or services and made no direct payment, regardless of whether or not these clients may have also received services during the reporting period for which they made out-of-pocket payments.

This metric is intended to capture the unique number of specific individuals served. Organizations should not use any household multipliers when reporting against this metric. If organizations consider entire households to be the customer/client, they can report against Client Households: Total (PI7954) and its associated submetrics.

Many organizations may not be able to report on the number of clients using direct data. For example, organizations that sell solar lanterns through a series of local network distributors might estimate the number of client individuals reached based on the number of units sold. Organizations should footnote details on how and why these assumptions were made.

For healthcare providers, “client individuals” refers to patients. For housing providers, “client individuals” refers to residents or tenants.