Client Households: No Direct Payment (PI2180)

This metric is intended to capture the number of unique client households that received products or services where no out-of-pocket payment was provided and for which the organization expects to be reimbursed by third parties (such as insurance).

Organizations should include the unique number of client households that received products/services and made no direct payment, regardless of whether or not these same households may also have paid the organization directly for certain products or services during the reporting period.

Many organizations may not be able to report on the number of client households using direct data. For example, organizations that sell water purification systems through a series of local network distributors might estimate the number of client households reached based on the number of units sold. Organizations should footnote details on how and why these assumptions were made.