Number of hours saved by clients as a result of the organization’s products and services during the reporting period.
Organizations should footnote all assumptions used.
This metric is intended to capture the amount of time clients save as a result of using the organization’s products or services. For example, this metric can capture decreased journey or wait times in transportation, time savings in gathering fuel for cooking or other uses, or reduced wait times at health centers, among other uses.
This measure captures the efficiency of services provided, which is an indicator of service quality.
This metric is often used by International Finance Institutions (IFIs) as part of infrastructure analysis.
This metric may help describe the HOW MUCH Scale dimension, which helps estimate the number of the targeted stakeholders experiencing the outcome. For more on the alignment of IRIS metrics to the five dimensions of impact, see IRIS+ and the Five Dimensions of Impact (https://iris.thegiin.org/document/iris-and-the-five-dimensions/). No single metric is sufficient to understand an impact; rather, metrics are selected as a set across all dimensions of impact. The selection of metrics to measure and describe the five dimensions should be based on best practice and evidence.
Metrics identified as "cross-category" are those that are relevant to any IRIS+ Impact Category or Impact Theme (i.e., these metrics are not specific to any particular industry/category or theme).
June 2022 - IRIS v5.3 Released (current version)
Immaterial change. Minor revisions to definition and usage guidance for clarity.
IRIS Metrics Work Better in Sets
To use IRIS metrics—and the resulting data—to understand impact performance, IRIS metrics should be used and analyzed in generally accepted sets and according to well-defined objectives. IRIS+ gives you access to generally accepted Core Metrics Sets aligned to common Impact Themes and Sustainable Development Goals (SDGs).