Indicates whether the organization provides support to its clients after a sale of its product/service.
Organizations should footnote the type of support that is provided, costing information, and details on how clients can access these services.
This metric is intended to capture whether an organization provides after-sale support, which can include a range of services to help clients use a product they purchased from the organization, including but not limited to assistance in installation, product use training, troubleshooting, maintenance, and upgrade or disposal of the product.
Metrics identified as "cross-category" are those that are relevant to any IRIS+ Impact Category or Impact Theme (i.e., these metrics are not specific to any particular industry/category or theme).
June 2022 - IRIS v5.3 Released (current version)
Immaterial change. Minor revisions to metric name, definition, and usage guidance for clarity.
January 2020 - IRIS v5.1 Released
No change.
May 2019 - IRIS v5.0 Released
No change.
March 2016 - IRIS v4.0 Released
New metric. After-sale Client Support (PI4180) was developed via the IRIS Taxonomy Group.
IRIS Metrics Work Better in Sets
To use IRIS metrics—and the resulting data—to understand impact performance, IRIS metrics should be used and analyzed in generally accepted sets and according to well-defined objectives. IRIS+ gives you access to generally accepted Core Metrics Sets aligned to common Impact Themes and Sustainable Development Goals (SDGs).