Indicates whether the organization provides support to its clients after a sale of its product/service.
After-sale Client Support (PI4180)
- Reporting Format Yes/No
- Metric Type Metric
- Metric Level Product/Service, Organization
- IRIS Metric Citation IRIS, 2021. After-sale Client Support (PI4180). v5.2.
Footnote
Organizations should footnote the type of support that is provided, costing information, and details on how clients can access these services.
Usage Guidance
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This metric is intended to capture whether an organization provides after-sale support, which can include a range of services to help clients use a product they purchased from the organization, including but not limited to assistance in installation, product use training, troubleshooting, maintenance, and upgrade or disposal of the product.
Impact Categories & Themes
Cross Category
Metrics identified as "cross-category" are those that are relevant to any IRIS+ Impact Category or Impact Theme (i.e., these metrics are not specific to any particular industry/category or theme).
SDG Goals & Targets
No Poverty
- SDG Target 1.5
- SDG Target 1.4
Zero Hunger
- SDG Target 2.1
- SDG Target 2.2
- SDG Target 2.3
- SDG Target 2.4
Good Health and Well-being
- SDG Target 3.1
- SDG Target 3.2
- SDG Target 3.3
- SDG Target 3.4
- SDG Target 3.5
- SDG Target 3.7
- SDG Target 3.8
- SDG Target 3.9
Gender Equality
- SDG Target 5.6
Clean Water and Sanitation
- SDG Target 6.1
- SDG Target 6.2
- SDG Target 6.3
- SDG Target 6.4
Affordable and Clean Energy
- SDG Target 7.1
- SDG Target 7.2
- SDG Target 7.3
Decent Work and Economic Growth
- SDG Target 8.1
- SDG Target 8.2
- SDG Target 8.3
- SDG Target 8.4
- SDG Target 8.10
Industry, Innovation and Infrastructure
- SDG Target 9.1
- SDG Target 9.3
- SDG Target 9.4
Reduced Inequality
- SDG Target 10.1
- SDG Target 10.2
- SDG Target 10.3
- SDG Target 10.c
Sustainable Cities and Communities
- SDG Target 11.1
- SDG Target 11.2
- SDG Target 11.3
- SDG Target 11.5
- SDG Target 11.6
Responsible Consumption and Production
- SDG Target 12.2
- SDG Target 12.3
- SDG Target 12.4
Metric History
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June 2022 - IRIS v5.3 Released (current version)
Immaterial change. Minor revisions to metric name, definition, and usage guidance for clarity.
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January 2020 - IRIS v5.1 Released
No change.
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May 2019 - IRIS v5.0 Released
No change.
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March 2016 - IRIS v4.0 Released
New metric. After-sale Client Support (PI4180) was developed via the IRIS Taxonomy Group.