Client Transactions (PI5184)

This metric is intended to capture the number of total transactions with clients during the reporting period, which can include repeat sales per unique client. A client transaction represents an exchange between a client and the organization that results in the purchase or acquisition of the organization's product(s)/service(s). One transaction can include the purchase of multiple units. This metric is different from Client Individuals: Total (PI4060) and related submetrics, which are intended to capture the number of unique individuals who are clients of the organization during the reporting period.

In specific contexts, and based on evidence, this metric may serve as a proxy indicator of whether the outcome being sought by an investor or organization is occurring (the WHAT dimension of impact). For more on the alignment of IRIS metrics to the five dimensions of impact, see IRIS+ and the Five Dimensions of Impact (https://iris.thegiin.org/document/iris-and-the-five-dimensions/). No single metric is sufficient to understand an impact; rather, metrics are selected as a set across all dimensions of impact. When possible, the selection of metrics to measure and describe the five dimensions should be based on best practice and evidence.