Percentage of baggage handled by the organization that is damaged, or that has contents damaged or lost, during the reporting period.
Percent Baggage Damaged or Lost (PI5776)
- Reporting Format Decimal
- Metric Type Metric
- Metric Level Product/Service
- IRIS Metric Citation IRIS, 2021. Percent Baggage Damaged or Lost (PI5776). v5.2.
Footnote
Organizations should footnote all assumptions used.
Usage Guidance
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This metric is intended to capture the percentage of client luggage handled by the organization during the reporting period that was damaged, delayed, or lost while out of the client’s (passenger's) care. Baggage damaged and lost is an indicator of quality of service provided.
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This metric is often used by International Finance Institutions (IFIs) as part of transportation analysis.
Impact Categories & Themes
SDG Goals & Targets
Industry, Innovation and Infrastructure
