Indicates whether the organization provides a warranty for its product or service.
Organizations should footnote details of the length of time for which the warranty is valid, what it covers, and how it is communicated to clients. See usage guidance for more information.
This metric is intended to capture whether or not a product or service carries a warranty. Organizations should report this metric separately for each product/service.
A warranty is a type of guarantee that an organization makes regarding the condition of its product or effectiveness of its service. It also refers to the terms by and situations in which repairs or exchanges will be made in the event that the product/service does not function as originally described or intended.
Warranties will likely describe for how long the warranty is valid, the point of contact for receiving the warranty service, the service provided upon receiving the warranty (e.g., product replacement), what the warranty does and does not cover, and any conditions and limitations of the warranty.
Metrics identified as "cross-category" are those that are relevant to any IRIS+ Impact Category or Impact Theme (i.e., these metrics are not specific to any particular industry/category or theme).
June 2022 - IRIS v5.3 Released (current version)
Immaterial change. Minor revisions to definition and usage guidance for clarity.
January 2020 - IRIS v5.1 Released
No change.
May 2019 - IRIS v5.0 Released
No change.
March 2016 - IRIS v4.0 Released
New metric. Product/Service Warranty (PI7834) was developed via the IRIS Taxonomy Group.
IRIS Metrics Work Better in Sets
To use IRIS metrics—and the resulting data—to understand impact performance, IRIS metrics should be used and analyzed in generally accepted sets and according to well-defined objectives. IRIS+ gives you access to generally accepted Core Metrics Sets aligned to common Impact Themes and Sustainable Development Goals (SDGs).