Client Housing Quality Satisfaction (PI8768)

NOTE: This metric has been discontinued.

This metric is intended to capture resident satisfaction with the housing units they occupy. Organizations should not measure client satisfaction with housing options beyond the unit occupied. Organizations should report both the total number of resident responses that are "somewhat satisfied" or "very satisfied" and this count as a percentage of total responses.

In some contexts, this metric can serve as an indicator of whether the outcome being sought by an investor or organization is occurring (the WHAT dimension of impact). For more on the alignment of IRIS metrics to the five dimensions of impact, see IRIS+ and the Five Dimensions of Impact (https://iris.thegiin.org/document/iris-and-the-five-dimensions/). No single metric is sufficient to understand an impact; rather, metrics are selected as a set across all dimensions of impact. When possible, the selection of metrics to measure and describe the five dimensions should be based on best practice and evidence.