Describes main reasons clients drop out of a service or program (e.g., time constraints, financial constraints, disinterest).
Client Dropout Reasons (PI9872)
- Reporting Format Text
- Metric Type Metric
- Metric Level Product/Service
- IRIS Metric Citation IRIS, 2021. Client Dropout Reasons (PI9872). v5.2.
Footnote
Organizations should footnote all assumptions used, including source of data, as well as the complete categorization of reasons for dropping out.
Usage Guidance
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This metric is intended to capture detailed reasons for client turnover, such as financial constraints, disinterest, business failure, receiving a more attractive offer from a competitor, or external factors. Organizations should disclose both the total number of clients that dropped out during the period and the share of clients citing each primary reason for dropping out.
Impact Categories & Themes
Cross Category
Metrics identified as "cross-category" are those that are relevant to any IRIS+ Impact Category or Impact Theme (i.e., these metrics are not specific to any particular industry/category or theme).
SDG Goals & Targets
No Poverty
- SDG Target 1.5
- SDG Target 1.4
Zero Hunger
- SDG Target 2.1
- SDG Target 2.2
- SDG Target 2.3
- SDG Target 2.4
Good Health and Well-being
- SDG Target 3.9
Quality Education
- SDG Target 4.1
- SDG Target 4.2
- SDG Target 4.3
- SDG Target 4.4
- SDG Target 4.5
- SDG Target 4.a
Gender Equality
- SDG Target 5.1
- SDG Target 5.2
- SDG Target 5.5
- SDG Target 5.6
Clean Water and Sanitation
- SDG Target 6.1
- SDG Target 6.2
- SDG Target 6.4
Decent Work and Economic Growth
- SDG Target 8.1
- SDG Target 8.2
- SDG Target 8.3
- SDG Target 8.10
Industry, Innovation and Infrastructure
- SDG Target 9.3
Reduced Inequality
- SDG Target 10.1
- SDG Target 10.2
- SDG Target 10.3
- SDG Target 10.c
Sustainable Cities and Communities
- SDG Target 11.1
- SDG Target 11.2
- SDG Target 11.3
- SDG Target 11.5
- SDG Target 11.6
Responsible Consumption and Production
- SDG Target 12.3
- SDG Target 12.4
Metric History
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June 2022 - IRIS v5.3 Released (current version)
Immaterial change. Minor revisions to definition and usage guidance for clarity.
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January 2020 - IRIS v5.1 Released
No change.
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May 2019 - IRIS v5.0 Released
New metric. Developed via IRIS+ core metrics sets.