Promptness of Claims Settlement (PI9897)

Average number of days elapsed between the occurrence of an insured incident and the receipt of payment or claim denial by the stakeholder (client of the organization), for all claims settled (or rejected) during the reporting period.

Calculation:
  • Reporting Format Unit Referenced within Metric Definition
  • Metric Type Metric
  • Metric Level Product/Service, Organization
  • IRIS Metric Citation IRIS, 2021. Producer Price Premium (PI1568). v5.2.
Footnote

Organizations should footnote all assumptions used, as well as the details of the schedule of claims settlement (since an acceptable timeline can vary by geography). See usage guidance for further information.