Number of enterprise clients that received free products/services from the organization during the reporting period.
Organizations should footnote all assumptions used, including source of data. Organizations should also footnote the types of enterprises that were clients, using Client Type (PD7993).
This metric is intended to capture the number of unique client organizations that received products or services provided during the reporting period by the organization for which it did not request payment and for which it does not expect reimbursement.
Organizations should include the unique number of client organizations that received free products or services, regardless of whether or not they also paid the organization for certain other products or services during the reporting period.
This is a submetric of Client Organizations: Total (PI9652), which has 5 other related submetrics.
Metrics identified as "cross-category" are those that are relevant to any IRIS+ Impact Category or Impact Theme (i.e., these metrics are not specific to any particular industry/category or theme).
June 2022 - IRIS v5.3 Released (current version)
Immaterial change. Minor revision to usage guidance for clarity.
January 2020 - IRIS v5.1 Released
No change.
May 2019 - IRIS v5.0 Released
No change.
March 2016 - IRIS v4.0 Released
No change.
March 2014 - IRIS v3.0 Released
Material change. Metric definition modified to provide clarity based on best practices and standard guidance.
November 2011 - IRIS v2.2 Released
New metric. Client Organizations Receiving Free Services (PI6050) was developed via the IRIS Taxonomy Development Group.
IRIS Metrics Work Better in Sets
To use IRIS metrics—and the resulting data—to understand impact performance, IRIS metrics should be used and analyzed in generally accepted sets and according to well-defined objectives. IRIS+ gives you access to generally accepted Core Metrics Sets aligned to common Impact Themes and Sustainable Development Goals (SDGs).